Shipping policy
Order processing
Every order is prepared and dispatched within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are handled on the next working day. You receive a confirmation email with tracking as soon as your parcel leaves us.
Delivery times
- Domestic delivery: 3 to 7 business days
- International delivery: 7 to 20 business days
These are estimates. Customs inspections, severe weather and peak seasons can extend them. Your tracking link is always the most accurate source.
Where we ship
Lumière ships worldwide. If your country appears at checkout, we deliver to you. Shipping costs are shown before payment and depend on the destination.
Customs and import charges
Depending on your country of residence, your parcel may be subject to import duties or taxes collected by your local authorities. These charges are set by your government and are outside our control.
Tracking
You receive a tracking number by email at dispatch. If the tracking has not moved for more than 7 business days, write to us at support@lumiere.com and we will investigate with the carrier.
Lost or damaged parcels
If your order arrives damaged, or does not arrive at all, contact support@lumiere.com with your order number and photos where applicable. We resolve it at no cost to you.