Refund policy

Returns

You may return your order within 30 days of delivery. Items must be unworn, unused and returned with their original packaging and tags.

How to start a return

Write to support@lumiere.com with your order number, the items you wish to return and the reason. We answer within 1 to 2 business days with the return address and instructions. Please do not send anything back before receiving them.

Refunds

Once we receive and inspect your return, the refund is issued to your original payment method within 5 to 10 business days, in your local currency. Your bank may take a few extra days to display it.

Return shipping

Return shipping is the customer's responsibility, except when the item is faulty or was sent in error. In those cases Lumière covers the full cost.

Items we cannot accept

• Pierced jewellery, for hygiene reasons
• Items marked as final sale
• Gift cards

Faulty items

If a piece has a manufacturing defect, contact us within the warranty period and we will repair, replace or refund it. Minor variations in measurement or in colour on different screens are not defects.

Your statutory rights

This policy is offered in addition to the consumer rights granted by the law of your own country of residence, which remain unaffected.