Privacy policy
Who we are
This policy explains how Lumière collects, uses and protects your personal information when you visit our store or place an order. Questions go to support@lumiere.com.
What we collect
- You give us: name, email, phone, shipping and billing address, order history
- We collect automatically: device and browser data, IP address, pages visited, via cookies and similar technologies
- From partners: payment confirmation from our payment providers and aggregate data from analytics tools
Why we use it
- To process payments, ship your order and keep you updated
- To answer your messages and handle returns
- To send marketing you asked for, which you can stop at any time
- To detect fraud and keep the store secure
- To meet obligations under applicable law
Who we share it with
We do not sell your personal information. We share it only with the providers that make the order possible: our e-commerce platform, payment processors, carriers and analytics tools, and with authorities when the law requires it.
Your rights
Depending on where you live, you may request access to your data, correction, deletion, a portable copy, or restriction of processing, and you may withdraw consent to marketing at any time. Write to support@lumiere.com and we answer within the period set by the law of your country of residence.
Retention and security
We keep your data for as long as needed to provide the service and to comply with legal and accounting obligations. We use industry-standard measures to protect it, while recognising that no transmission over the internet is completely secure.
International transfers
Your data may be processed in a country other than yours. When that happens, we rely on the safeguards required by the applicable data protection law.
Children
Our store is not directed to children under 16 and we do not knowingly collect their data. If you believe a child has given us personal information, write to support@lumiere.com and we delete it.